Ethnic minority adults are less likely to take part in UK clinical trials, and cost is often assumed to be the reason. This paper tests that against UK research data and finds a different pattern: reliable payment for travel and missed work, paired with clear communication, drives ethnic minority participation more than the size of a stipend. Closing the UK clinical trial diversity gap depends on paying participants promptly and telling them clearly when and how.

Market research participants are usually paid by voucher, cash, BACS, or digital payment, and the choice affects response rates, admin and compliance. This paper compares UK incentive methods for market research participants, weighing cost, security and participant experience against each other, and finds direct digital payment is the fastest, most reliable way to reward market research participants at scale.

Volunteers often quit when expense reimbursement is slow, confusing, or missing. This paper argues that fast, simple, and inclusive expense payments improve volunteer retention, reduce financial barriers, and support diversity. Clear policies and quick reimbursement help charities keep volunteers engaged, valued, and willing to continue contributing

Explore the compliance risks of using prepaid cards to reimburse clinical trial participants in the UK. This White Paper examines five hidden problems including undisclosed fees, unactivated funds, US data jurisdiction, audit trail gaps and participant retention, and what sponsors, CROs and sites need to know under the 2026 regulatory framework.

Explore the impact of the 2026 UK Clinical Trial Regulations on participant payment processes. This White Paper highlights the risks associated with using BACS to reimburse clinical trial participants after April 2026

Discover how vHelp improved participant reimbursements faster and easier, freeing CRO teams from admin overload and improving the trial experience for everyone

How The Felix Project’s finance and volunteer management teams worked together to automate an onerous manual process and support volunteer retention. 

Find out how the City of Bradford Museums and Galleries transformed volunteers experience post Covid

Community Action Network switches from petty cash to fully digital with vHelp, making Covid19 volunteer reimbursements faster and easier

Whitepaper produced in collaboration with volunteering expert Rob Jackson exploring the hidden cost of processing volunteers expenses