--- title: vHelp Reports sharing market research on reimbursing expenses description: vHelp Reports, sharing market research commissioned by vHelp along with real case studies from organisations using vHelp as their expense solution. --- [Skip to content](https://www.vhelp.co.uk/reports#main-content) [![vHelp Logo](https://www.vhelp.co.uk/hs-fs/hubfs/VHELP_LOGO_Green-1.png?width=107&height=40&name=VHELP_LOGO_Green-1.png)Homepage](https://www.vhelp.co.uk/?hsLang=en-gb) - Solutions - [Clinical Trial](https://www.vhelp.co.uk/clinical-trials?hsLang=en-gb) - [Volunteering](https://www.vhelp.co.uk/volunteering?hsLang=en-gb) - [Market Research](https://www.vhelp.co.uk/market-research-incentives?hsLang=en-gb) - Resources - [Reports](https://www.vhelp.co.uk/reports) - [Blog](https://www.vhelp.co.uk/blog?hsLang=en-gb) - [Pricing](https://www.vhelp.co.uk/pricing?hsLang=en-gb) - [Login](https://vhelp.co.uk/login/) - [Register](https://www.vhelp.co.uk/create-vhelp-account?hsLang=en-gb) - Solutions - [Clinical Trial](https://www.vhelp.co.uk/clinical-trials?hsLang=en-gb) - [Volunteering](https://www.vhelp.co.uk/volunteering?hsLang=en-gb) - [Market Research](https://www.vhelp.co.uk/market-research-incentives?hsLang=en-gb) - Resources - [Reports](https://www.vhelp.co.uk/reports) - [Blog](https://www.vhelp.co.uk/blog?hsLang=en-gb) - [Pricing](https://www.vhelp.co.uk/pricing?hsLang=en-gb) - [Login](https://vhelp.co.uk/login/) - [Register](https://www.vhelp.co.uk/create-vhelp-account?hsLang=en-gb) ## Reports  ### Welcome to our Reports page, where you’ll find vHelp research and real-life case studies ![Priya Indian British Woman](https://www.vhelp.co.uk/hs-fs/hubfs/Priya%20Indian%20British%20Woman.jpg?width=4272&height=2848&name=Priya%20Indian%20British%20Woman.jpg) ## White Paper: UK Clinical Trial Diversity Gap: The Impact of Cost and Payment Ethnic minority adults are less likely to take part in UK clinical trials, and cost is often assumed to be the reason. This paper tests that against UK research data and finds a different pattern: reliable payment for travel and missed work, paired with clear communication, drives ethnic minority participation more than the size of a stipend. Closing the UK clinical trial diversity gap depends on paying participants promptly and telling them clearly when and how. [Explore more](https://www.vhelp.co.uk/blog/uk-clinical-trial-diversity-gap-the-evidence-about-cost-and-payment?hsLang=en-gb) ![Market Research photo](https://www.vhelp.co.uk/hs-fs/hubfs/Market%20Research%20photo.jpg?width=640&height=427&name=Market%20Research%20photo.jpg) ## How Market Research Organisations Pay Their Participants Market research participants are usually paid by voucher, cash, BACS, or digital payment, and the choice affects response rates, admin and compliance. This paper compares UK incentive methods for market research participants, weighing cost, security and participant experience against each other, and finds direct digital payment is the fastest, most reliable way to reward market research participants at scale. [Explore more](https://www.vhelp.co.uk/blog/market-research-incentive-payments-uk?hsLang=en-gb) ![ Infographic showing link between volunteer retention and volunteer expenses](https://www.vhelp.co.uk/hs-fs/hubfs/why-volunteers-quit-hubspot.png?width=2400&height=1200&name=why-volunteers-quit-hubspot.png) ## White Paper - Why Volunteers Quit: The hidden role of expense reimbursement in retention Volunteers often quit when expense reimbursement is slow, confusing, or missing. This paper argues that fast, simple, and inclusive expense payments improve volunteer retention, reduce financial barriers, and support diversity. Clear policies and quick reimbursement help charities keep volunteers engaged, valued, and willing to continue contributing [Explore more](https://www.vhelp.co.uk/blog/white-paper-why-volunteers-quit-the-hidden-role-of-expense-reimbursement-in-retention?hsLang=en-gb) !["Infographic titled 'Is Paying Participants with Prepaid Cards Compliant with UK Clinical Trial Regulation in 2026?'. It illustrates five hidden risks of using prepaid cards for clinical trial payments: Fees that reduce payments, a 'Black Hole' where unused funds are lost, Data & Jurisdiction risks regarding cross-border data flows, limited Audit Trail transparency, and a poor Participant Experience that impacts retention."](https://www.vhelp.co.uk/hs-fs/hubfs/vHelp_Infographic_1200x628.png?width=1200&height=628&name=vHelp_Infographic_1200x628.png) # White Paper - Prepaid Cards for Clinical Trial Participants: UK Compliance Risks Under the 2026 Regulations Explore the compliance risks of using prepaid cards to reimburse clinical trial participants in the UK. This White Paper examines five hidden problems including undisclosed fees, unactivated funds, US data jurisdiction, audit trail gaps and participant retention, and what sponsors, CROs and sites need to know under the 2026 regulatory framework. [Explore more](https://www.vhelp.co.uk/blog/white-paper-prepaid-cards-for-clinical-trial-participants-uk-compliance-risks-under-the-2026-regulations?hsLang=en-gb) ![Clincal Trials BACS Particpant payment compliance v1 copy](https://www.vhelp.co.uk/hs-fs/hubfs/Clincal%20Trials%20BACS%20Particpant%20payment%20compliance%20v1%20copy.png?width=1024&height=523&name=Clincal%20Trials%20BACS%20Particpant%20payment%20compliance%20v1%20copy.png) ## White Paper: Why BACS Clinical Trial Payments Will Fail MHRA Inspection Explore the impact of the 2026 UK Clinical Trial Regulations on participant payment processes. This White Paper highlights the risks associated with using BACS to reimburse clinical trial participants after April 2026 [Explore more](https://www.vhelp.co.uk/blog/bacs-clinical-trial-payments-mhra-inspection?hsLang=en-gb) ![neuroclin-clinical-trial-payments-vhelp](https://www.vhelp.co.uk/hs-fs/hubfs/neuroclin-clinical-trial-payments-vhelp.jpg?width=3840&height=2160&name=neuroclin-clinical-trial-payments-vhelp.jpg) ## Case Study: From Frustration To Relief - How vHelp Transformed NeuroClin’s Expenses Discover how vHelp improved participant reimbursements faster and easier, freeing CRO teams from admin overload and improving the trial experience for everyone [Explore more](https://www.vhelp.co.uk/blog/from-frustration-to-relief-vhelp-neuroclin-cro-case-study?hsLang=en-gb) ![Felix Project Logo](https://www.vhelp.co.uk/hs-fs/hubfs/Felix%20Project%20Logo.jpg?width=2362&height=671&name=Felix%20Project%20Logo.jpg) ## Case Study: The Felix Project Finance and Volunteer Management, a Partnership that Works for Everyone How The Felix Project’s finance and volunteer management teams worked together to automate an onerous manual process and support volunteer retention.  [Explore more](https://www.vhelp.co.uk/blog/report/01-2023/finance-and-volunteer-management-a-partnership-that-works-for-everyone-the-felix-project?hsLang=en-gb) ![Bradford-jpeg](https://www.vhelp.co.uk/hs-fs/hubfs/Bradford-jpeg.jpeg?width=424&height=119&name=Bradford-jpeg.jpeg) ## City of Bradford Museums and Galliers Find out how the City of Bradford Museums and Galleries transformed volunteers experience post Covid [Explore more](https://www.vhelp.co.uk/blog/report/07-2022/transforming-volunteers-experience-post-covid-city-of-bradford-museums-and-galleries?hsLang=en-gb) ![can_logo_onblue](https://www.vhelp.co.uk/hs-fs/hubfs/Imported_Blog_Media/can_logo_onblue.jpg?width=1488&height=952&name=can_logo_onblue.jpg) ## Case Study: Community Action Network Reimburses Volunteers In A Day Community Action Network switches from petty cash to fully digital with vHelp, making Covid19 volunteer reimbursements faster and easier [Explore more](https://www.vhelp.co.uk/blog/report/12-2021/community-action-network-saves-time-on-expense-processing-and-reimburses-volunteers-withi?hsLang=en-gb) ![expense_calculator](https://www.vhelp.co.uk/hs-fs/hubfs/expense_calculator.png?width=1667&height=1672&name=expense_calculator.png) ## Volunteer Expenses: The True Cost To Charities Whitepaper produced in collaboration with volunteering expert Rob Jackson exploring the hidden cost of processing volunteers expenses  [Explore more](https://www.vhelp.co.uk/download-our-whitepaper?hsLang=en-gb) [Get in touch with us](mailto:hello@vhelp.co.uk) [![VHELP_LOGO_White-1](https://www.vhelp.co.uk/hs-fs/hubfs/VHELP_LOGO_White-1.png?width=117&height=44&name=VHELP_LOGO_White-1.png "VHELP_LOGO_White-1")](https://www.vhelp.co.uk?hsLang=en-gb) Fast, Compliant payments for volunteers, clinical trial participants and market research teams. UK-based. GDPR-native SOLUTIONS   [Volunteering](https://www.vhelp.co.uk/volunteering?hsLang=en-gb) [Clinical Trials](https://www.vhelp.co.uk/clinical-trials?hsLang=en-gb) [Market Research](https://www.vhelp.co.uk/market-research-incentives?hsLang=en-gb) [Pricing](https://www.vhelp.co.uk/pricing?hsLang=en-gb) COMPANY   [Resources](https://www.vhelp.co.uk/reports) [Blog](https://www.vhelp.co.uk/blog?hsLang=en-gb) LEGAL    [Terms and Conditions](https://www.vhelp.co.uk/terms_conditions?hsLang=en-gb) [Privacy Policy](https://www.vhelp.co.uk/vhelp_privacy?hsLang=en-gb) [Contact](mailto:hello@vhelp.co.uk)   --- VeeLoop Limited 3 Totman Crescent, Rayleigh, Essex, SS6 7UY. Registered in England and Wales with company number 10667893.